Returns & Refunds

Last Updated: August 2026

At CloudVerse, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help. Please review our Returns & Refunds Policy below.

1. Return Eligibility

You may request a return if:

The item is damaged, defective, or incorrect upon delivery.
The item is unused, unopened, and in its original condition.
All original packaging, accessories, and documentation are included.
The return request is made within 14 days of receiving your order.

Items returned without prior approval may not be accepted.

2. Non-Returnable Items

For hygiene, safety, and legal reasons, the following items cannot be returned unless they arrive damaged or defective:

Opened or used products
Consumable products
E-liquids and disposable vapes
CBD products that have been opened
Gift cards
Clearance or final sale items
Products damaged through misuse or improper handling

3. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To help us process your request, please provide:

Your order number
A description of the issue
Clear photos of the product and packaging

Once verified, we will arrange a replacement, exchange, or refund where applicable.

4. Return Process

To request a return:

Contact our customer support team.
Wait for return authorization and instructions.
Securely package the item in its original packaging.
Ship the item to the return address provided.
Once received and inspected, we will notify you of the outcome.

Please do not return items without authorization.

5. Refunds

After your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be issued to your original payment method.
Processing times may vary depending on your payment provider.
Shipping charges are generally non-refundable unless the return is due to our error.

6. Exchanges

If you receive a defective or damaged product, we may offer an exchange for the same item, subject to product availability.

7. Return Shipping

Customers are generally responsible for return shipping costs unless:

The wrong item was delivered.
The product arrived damaged or defective.
The return is due to an error by CloudVerse.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items without tracking.

8. Order Cancellations

Orders may be cancelled before they have been processed or dispatched.

Once an order has been shipped, it cannot be cancelled. In such cases, you may request a return in accordance with this policy.

9. Late or Missing Refunds

If you have not received your refund:

Check your bank account or payment method.
Contact your payment provider, as processing times may vary.
If you still require assistance, please contact our customer support team.