Shipping Information
Last Updated: August 2026
At CloudVerse, we are committed to providing fast, reliable, and secure delivery. Please review our Shipping Policy for information about order processing, delivery, and shipping services.
1. Shipping Locations
CloudVerse currently ships to the following countries:
- Switzerland
- Liechtenstein
At this time, we do not offer international shipping outside these regions.
2. Order Processing
- Orders are processed during normal business days (Monday–Friday).
- Orders are typically processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
Processing times may vary during holidays, promotions, or periods of high demand.
3. Delivery Times
Estimated delivery times are:
- Switzerland: 1–3 business days
- Liechtenstein: 2–4 business days
Please note that delivery times are estimates and may vary depending on the courier, weather conditions, or other unforeseen circumstances.
4. Shipping Costs
Shipping charges are calculated at checkout based on your delivery location and the size or weight of your order.
Any available free shipping promotions will be clearly displayed on our website.
5. Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information (where available), allowing you to monitor the status of your delivery.
6. Delivery Information
Please ensure that your shipping address is accurate and complete before placing your order.
CloudVerse is not responsible for delays or additional costs resulting from incorrect or incomplete shipping information provided by the customer.
7. Failed Deliveries
If a delivery cannot be completed due to:
- An incorrect shipping address
- Multiple unsuccessful delivery attempts
- Failure to collect the parcel
the package may be returned to us. Additional shipping charges may apply for reshipment.
8. Damaged or Missing Packages
If your package arrives damaged or appears to be missing items, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- Photos of the package and products (if damaged)
- A description of the issue
We will investigate the matter and work toward an appropriate solution.
9. Delays Beyond Our Control
While we strive to deliver every order on time, delays may occur due to circumstances beyond our control, including:
- Severe weather conditions
- Public holidays
- Customs or regulatory inspections
- Courier service disruptions
- High seasonal shipping volumes
We appreciate your patience in these situations.
